First Communications is a leading facilities-based telecommunications provider specializing in advanced data and voice services for commercial customers as well as residential voice service. Over the past 8 years, First Communications has become one of the largest Integrated Telecommunications companies in the Midwest, including metropolitan areas such as Cleveland, Pittsburgh, Columbus and Detroit.

Profitability and Growth

First Communications has achieved 8 consecutive years of profitability, doubling revenue and tripling earnings since 2005. This organization attributes much of its success to its ability to identify key growth opportunities within a consolidating industry and generating substantial organic growth within its existing sales channels.

Technical Architecture

First Communications understands the importance of providing customers with industry leading services.

• DS1 service in over 450 collocations throughout Ohio and Michigan
• 3,500 route miles of fiber and 230,000 fiber miles
• 191 wireless structures and 384 wireless tenants
• MetaSwitch IP softswitches, class five switches and regional switching centers offer a complete suit of voice services
• Access to portfolio of FirstEnergy Corporation’s wireless structures

Customer Focus

First Communications continues to commit itself to creating customer-centric solutions. They recognize that the success of a company depends largely on customer satisfaction. In addition to providing cost-effective solutions and advanced technology, this organization is committed to maintaining customer service far superior than many larger organizations. When calling First Communications, customers do not have to navigate through long menus or experience long, discouraging waits on hold. Real, live customer care representatives are standing by to provide prompt, knowledgeable service.